Shipping Policy – ​​Surface2Air Sports

At Surface 2 Air Sports, we want you to enjoy your purchases as soon as possible, which means we aim to dispatch your order within 1 business day of placing it (subject to payment authorization and stock availability). Should there be a delay for any reason, we will let you know as soon as possible.

FREE UK DELIVERY ON ALL ORDERS OVER £80

  • If you order before 2pm, Monday to Friday and we have your items in stock, we ship the same day for 3-5 day delivery.
  • If you order after 2pm we will always try to dispatch that day, but if we cannot we will dispatch the following day.
  • Items ordered after 2pm on Friday or over a weekend will be dispatched on Monday.
  • Items shipped on Friday are to be delivered the following week.
  • Items ordered on a public holiday will be dispatched the next working day.
  • Free UK delivery on all orders over £80. Orders under £80 will be charged £6.95
  • Next day UK delivery charged at £9.95.
  • *Some items will incur a £19.95 charge due to product size i.e. sit on top kayaks and surfboards
  • *Some UK postcodes will incur a £15 postage charge due to location (eg Scottish Highlands, Isle of Wight etc.)

OUTSIDE MAINLAND UK

  • Shipping to most EU countries is calculated at £15 and can take around 5-7 working days.
  • Shipping outside the EU is calculated at £35 and can take around 5-12 working days
  • S2AS reserves the right to modify the shipping costs according to the volumetric weight of the package and the country of destination
  • Please note that you may be liable for import taxes when you receive the item at your destination, this may be different for different countries (as a guide UK VAT rate is 20%). It is essential that you understand and budget for any import. taxes you may have to pay. Surface 2 Air Sports is not responsible for these charges and if they are due you should be contacted by your customs office.
  • Unfortunately, if S2AS ships an item and it is then rejected by the customer due to these import charges, you will receive a full refund for the item when it is returned to S2AS minus the total shipping charges and back.
  • Exchange rates vary constantly so we cannot guarantee the price of any item in any currency other than British Pounds, all other currencies are approximate. Money taken from your account will be in GPB, you need to check with your bank how it will come out of your account.
  • * For any order leaving the UK, no UK VAT will be charged and therefore the price you see on the website should be exclusive of VAT.

www.s2as.com stock levels are constantly updated to keep stock levels live, but sometimes demand can be high and we sometimes run out of popular items.

Due to the constant rotation of our stock, some items may currently be out of stock and therefore delivery may be delayed up to 7 days. If this is the case, do not hesitate to call us for more information.

Our standard couriers are DPDLocal, Royal Mail and TNT.

All orders are dispatched within 3 to 4 days of delivery from Monday to Friday (according to stock). If no one is home, a courier will leave details of the next delivery attempt and the local depot contact number. If you would like your order to be ‘safely left’ on your property if no one is home, please specify the details in the comments when you check out.

Delivery charges for orders outside the mainland UK are calculated based on the items dimensional weight and the country of destination.

www.s2as.com reserves the right to change orders placed with incorrect delivery options without notice.

For delivery inquiries, please contact:
E-mail [email protected] or call us on 01202 738 448

Upon delivery, please check all items for damage in transit before signing for them. If any damage is visible be sure to sign as ‘Damaged’ and you have the right to refuse and request that they be returned to sender. If you can’t check the goods carefully, please sign as “unchecked”. It is your duty to inspect and confirm that the goods are in good condition before signing. If the goods are damaged and not burnt as such, Surface 2 Air Sports cannot accept any liability and the item will not be replaced or refunded.

RETURN

If for any reason you are not satisfied with your purchase, you have 14 days from the date of purchase to let us know that you wish to cancel the order and a further 14 days to return the item(s) to S2AS in their original condition with packaging and tags intact for a full refund.

Please keep in mind that items “unwanted” or ordered by customer error (i.e. wrong size/color) will not be refunded postage.

When returning items, please place a note inside the package(s), with your name, contact number, order number, reason for return (i.e. wrong size, description of the item not matching, etc.) and if you want a refund or exchange of one or more different items, S2AS cannot be held responsible for delays in returns without this information attached.

Return address :
Surface2Air Sports,
14-16 station road,
Ashley Cross,
lower parstone,
Poole,
Dorset,
BH14 8UB

Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.

Any item returned to us is at your own risk and expense. Please note that we will not be responsible for any loss or damage to returned items in transit and the products remain your responsibility and property until we receive them. If returned items are lost or damaged in transit, we will be required to charge you (or not refund amounts attributable to) such loss or damage. Please send any item you intend to return in its original packaging.

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