Chaos hits Manchester airport again as passengers stuck on ‘sweatbox’ plane amid huge delays
Tired passengers landing in Manchester said they were forced to sit on a plane for almost an hour after it landed on Sunday, while others said they waited around two hours for their luggage in another day of “chaos”.
Travelers who had landed in Manchester say they faced two-hour baggage delays, while others complained of being left stuck on a ‘sweatbox’ plane after landing at the busy airport. A customer, who was on board a TUI flight from Turin to Manchester on Sunday afternoon, said passengers remained on board for an hour after landing as heat poured in through the windows.
She called the plane a “sweat box” with passengers left sitting in their seats. She told the MEN: “We were stuck on the plane for 50 minutes and the pilot was on the phone with the airport all the time. It was absolutely boiling hot. We were all sweating for almost an hour.”
READ MORE: Why is parking at Manchester Airport so expensive?
Another passenger on the same flight, who had already been delayed taking off from Turin, Italy, said it was “like an oven”, adding: “I’m glad I don’t suffer from panic attacks or something. like that because it was The crew of the plane seemed to be doing everything they could but we were told there were not enough ground staff to put the chocks behind the wheels. was ridiculous.
Videos shared on social media on Sunday also showed crowds of passengers slouching on their suitcases or lying on the ground waiting for their luggage. Many said they had to stay up to two hours to collect their luggage.
A passenger, who was on a flight from Palma to Mallorca, said that after landing at 4 p.m. he was still waiting for his luggage at 6 p.m. at Terminal 3. He said: “It’s the chaos here. People are very upset and children are tired and crying.”
Upon hearing the news, Councilor Pat Karney of Manchester City Council tweeted about the problems at Manchester Airport and added that the council needed to meet with airport bosses to seek improvements.
He wrote: “Manchester Airport’s reputation is in a dive. We all expected challenges as the airport returns to normal. Operational staff are working around the clock. Manchester Council must meet the airport bosses to seek urgent improvements.”
It comes just days after passengers at Manchester Airport were warned they could face queues for ‘several weeks’ to come as bosses admit they are grappling with staff shortages amid an increase in international travel. This follows a month that saw huge queues for check-in, security and passport control, as well as problems in other departments, including baggage claim.
Earlier this month it emerged that firefighters had been asked to help on the baggage conveyors, while last Friday a letter was sent to employees asking them to volunteer to manage the queues.
What is your recent airport experience? Express yourself in our comments
A Manchester Airport spokesperson said the airport was experiencing a staff shortage and was working to recruit more staff. “We want to apologize to all customers who have been affected by the queues at Manchester Airport,” the spokesperson said.
“We are experiencing staff shortages as we – and the rest of our industry – work hard to keep pace with a significant increase in travel demand following the removal of restrictions in recent weeks. There has been a sharp increase passenger numbers after the start of the travel industry’s summer season, and the situation has been exacerbated by a significant spike in covid-related illnesses in recent days.
“This means that, while wait times were kept to a minimum for most of the weekend, these factors combined to place our operation under extreme pressure this morning. We are doing everything we can to recruit the number of colleagues we need to support the remobilization of our operations after the biggest crisis our industry has ever known.
“Customers are advised to arrive as early as possible for the time their airline allows them to check in and to ensure they are aware of the latest rules regarding what they can and cannot We would like to thank all our teams for their dedication in these difficult times and, once again, apologize to the passengers affected by the delays.
A TUI UK spokesperson said: “We would like to apologize for the inconvenience caused to our customers on flight TOM2727 from Turin to Manchester yesterday which was delayed due to the late departure of the aircraft from Manchester.
“We understand that delays can be frustrating and would like to thank passengers for their patience and understanding.”
Learn about today’s top stories